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Customer Complaints and Appeals
We want to constantly improve our services and solve problems together with our clients. We will aim to investigate your request objectively, process it and provide you with written feedback
Customer Information
We are committed to openness and making sure our customers have all the information they need. These documenets have been created to offer clear, detailed, and easy-to-understand insights, so you can make informed decisions with confidence
Impartiality
At ISO Global Certification, we are committed to upholding the highest standards of impartiality in our ISO auditing services. Our dedication to fairness and objectivity ensures that our clients receive credible and unbiased assessments, fostering trust and confidence in the certification process.
Withdrawal or Reduction of The Scope of Certification Policy
​Certification Process
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Application: Decide the time duration for the certification process and generate an exact proposal for certification.
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Acknowledgment of Application: Registration of the Organization, Quotation, and agreement sign.
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Documentation: Implementation and review.
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Initial Visit: 1st stage, documentation audit.
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Certification Audit: Process Audit.
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Issuance: If no major N.C, closure of minor N.Cs, in 8 weeks and clearance of all dues.
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Surveillance audit: To verify implementation and maintaining of the system.
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Recertification.
​Certification Procedure
Audit Process Procedure
Certification Decision and Scope
Management
At ISO Global Certification, our Certification Decision and Scope Management governs the processes of granting, refusing, maintaining, renewing, suspending, restoring, or withdrawing certification, as well as managing the expansion or reduction of certification scopes. This policy reflects our commitment to rigorous and fair decision-making, ensuring the integrity and credibility of our certification services."
Withdrawal or Reduction of The Scope of Certification Policy
Accredited Certification Provider
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